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The customer is always right...even when they're wrong.

Customers

Citations Jay Samit:

You'll never know how close you are to victory if you give up.

Giving Up Know How Victory

Those that recognize the inevitability of change stand to benefit the most from it.

Benefits Inevitability

Self-disruption is akin to undergoing major surgery, but you are the one holding the scalpel.

Disruption Scalpels Self